In the unlikely event that you have received a product with manufacturing faults, we will gladly replace or refund those items if they are defective or significantly differ from our product descriptions.
PRODUCTS RETURNED TO US
In the unlikely event that a product is returned to us by the shipping provider, it will be at the buyers expense to purchase another label so that we can ship your items back to you. We are not responsible for misspelled information on your mailing address or payment information.
LOST OR STOLEN PACKAGES
Urban Pines is not responsible for lost or stolen packages. Once an item leaves our warehouse, the responsibility lies with our mail carriers.
To cover your parcels with insurance, we recommend paying for priority mail which comes with full coverage and ensures your items arrive promptly, safely and protects against theft.