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Returns

RETURNS
Returns may be accepted on new, unused/worn items with tags still in tact. Returns may be eligible 7 days after items are received. If you are requiring a size exchange please contact us via email to arrange this. Once your item is received, refunds will be given through store credit and valued at the items purchased at the time of purchase.These will be issued via email and will be valid for one calendar year. 
To Send an item back to us, please note that there must be an original invoice included in your return parcel! This will be given to you via email after your initial returns request. We do NOT process returns without this. 
We do not provide return labels. Those must be purchased at costumers expense.
We do not accept returns or exchanges on sale items or Digital Files/ Licensing. Those are Final Sale.  

 


FAULTY ITEMS


In the unlikely event that you have received a product with manufacturing faults, we will gladly replace or refund those items if they are defective or significantly differ from our product descriptions. 

 

PRODUCTS RETURNED TO US

 

In the unlikely event that a product is returned to us by the shipping provider, it will be at the buyers expense to purchase another label so that we can ship your items back to you. We are not responsible for misspelled information on your mailing address or payment information. 

 

 LOST OR STOLEN PACKAGES

Urban Pines is not responsible for lost or stolen packages. Once an item leaves our warehouse, the responsibility lies with our mail carriers. 

To cover your parcels with insurance, we recommend paying for priority mail which comes with full coverage and ensures your items arrive promptly, safely and protects against theft. 

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